Studio Digital – Terms of Service
Last Updated: [Insert Date]
These Terms of Service ("Terms") govern the use of Studio Digital’s software platform, CRM, automation systems, messaging infrastructure, and related marketing services (collectively, the "Services").
The Services are provided exclusively to Studio Digital clients under a commercial agreement. They are not offered to the general public.
By using the Services, you ("Client") agree to these Terms.
Services Provided
Studio Digital provides digital marketing services, CRM software access, automation workflows, messaging systems, reporting dashboards, integrations, and consulting services.
Services may be modified, updated, or discontinued at any time.
Client Access
Access is granted only to approved clients.
You are responsible for:
Maintaining the confidentiality of login credentials
All activity performed under your account
Ensuring your staff comply with these Terms
Acceptable Use
You may not use the Services to:
Send spam or unsolicited communications
Violate laws or regulations
Transmit malware or harmful code
Harass, deceive, or defraud any person
Collect or use personal data without lawful consent
Studio Digital may suspend access for violations.
Messaging & SMS Compliance
If you use SMS, MMS, or messaging features through the Services:
Consent
You must obtain clear, documented opt-in consent before sending messages.
Opt-Out
All messages must contain opt-out instructions (e.g. Reply STOP to unsubscribe).
Identification
Messages must clearly identify your business.
Prohibited Content
You may not send:
Phishing or scam messages
Misleading promotions
Adult content
Hate or violent content
Illegal products or services
Client Responsibility
You are solely responsible for compliance with:
Twilio Messaging Policy
Carrier rules
A2P 10DLC requirements
TCPA, CTIA, and applicable privacy laws
Studio Digital may suspend or terminate messaging access if violations occur.
Meta Platform Compliance
If you connect Facebook, Instagram, WhatsApp, or other Meta services:
You must comply with Meta Platform and Developer Policies
You may not misuse Meta data
You may not attempt to bypass Meta safeguards
Studio Digital is not responsible for Meta account restrictions or suspensions.
Data & Privacy
You own your customer data.
You grant Studio Digital permission to process data solely to deliver the Services.
We implement reasonable security measures but cannot guarantee absolute security.
Fees & Billing
Fees are governed by your service agreement or invoice.
Payments are non-refundable unless stated otherwise in writing.
Non-payment may result in suspension.
Intellectual Property
All software, systems, workflows, and documentation remain the property of Studio Digital.
You receive a limited, non-exclusive, non-transferable license to use the Services during your engagement.
Third-Party Services
The Services integrate with third-party platforms such as Twilio, Meta, Stripe, and Google.
Studio Digital is not responsible for third-party outages or policy changes.
Disclaimer
Services are provided "as is" and "as available" without warranties.
Limitation of Liability
Studio Digital is not liable for indirect or consequential damages.
Total liability is limited to fees paid in the prior three months.
Indemnification
You agree to indemnify Studio Digital from claims arising from:
Your campaigns
Your data
Your violations of law or policy
Termination
Either party may terminate in accordance with the commercial agreement.
Upon termination, access ceases and outstanding balances remain payable.
Governing Law
Western Australia, Australia.
Changes
These Terms may be updated periodically.
Contact
Studio Digital
support@studio.digital